Tigerpaw PRIME Program

Product Implementation & Education

The Tigerpaw PRIME program is designed to help you get Tigerpaw CRM+ up and running right, the first time.

The PRIME Program is our recommended framework for implementing Tigerpaw CRM+. It provides you with a guide to successfully implement and learn to use the software. This program is designed to guide you through the education and implementation process by presenting documentation and job-specific courses tailored to your implementation objectives.

Pick a direction. Tigerpaw CRM+ focuses on four major business management issues: administrative operations, customer service, sales & marketing, and inventory control.

Decide which area to address first. Most organizations want and need to improve in all four areas, but you should resist the temptation to try and change everything all at once. Instead, identify your most pressing problems or opportunities, pick the primary business area to be addressed, identify your success criteria, develop an implementation plan, implement, and then measure the results.

Commit to Training. The key to unlocking positive change within your organization is training. Without training, your staff member(s) will be attempting to implement solutions to problems that have not been clearly defined, analyzed for expected results, nor planned for by all affected employees.

Benefits of the PRIME program include:

• Following an implementation plan with expected results.
• Training employees to help them become more productive.
• Achieving a faster return on your investment.
• Better managing your business; making informed business decisions.
• Reducing administrative overhead.
• Increasing sales.
• Better managing inventory.
• Providing better customer service.
• Retaining more customers.

Tigerpaw Software wants your implementation to be successful.

There are specific courses offered as on demand instructor-led videos that need to be viewed by members of your staff. These courses are available through Tigerpaw University. Each course is designed to concentrate on specific job functions, and attendees are challenged to implement the software as they complete course assignments.

For best results, please review the following in the order presented.

PRIME Program Content:

1. Introduction
2. Pick a Direction
3. Implementation Process
4. Implementation Guide (PDF)
5. Sales Implementation Agenda
6. Service Implementation Agenda
7. Inventory Implementation Agenda
8. Tigerpaw University
9. Implementation Review (PDF)
10. Tigerpaw University On Demand
11. CRM+ Training Video Library

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Online Coaching Sessions

Private instructor-led online sessions are tailored to the needs of your company. These sessions can be used for implementation questions or any training/consulting help that you may need. These are offered on a bid basis, minimum purchase of one hour. To request a needs analysis to help us determine your objectives contact trainingandeducation@tigerpawsoftware.com

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On-site Implementation

We provide on-site implementation for Tigerpaw on a bid basis for daily and/or weekly engagements with a certified Tigerpaw subcontractor. To request a needs analysis to help us determine your objectives, contact trainingandeducation@tigerpawsoftware.com