Upcoming Webinars

Understanding the Internet Marketing Ecosystem

Internet marketing does not consist of just one type of marketing. It's not just a website, or search engine optimization, or email marketing or using social media. Internet marketing is an ecosystem that uses all of these channels and to do the following:

• Give you visibility on the Internet
• Get you found in search engines
• Generate new leads to your website
• Move those leads through your sales process
• Turn your leads into sales

Register

Easier is Better: Set Yourself Apart from the Competition

Discover how to generate revenue, reduce operational costs and move to a managed service offering by yourself apart from the competition at no risk with GFI MAX Remote Management. Gain an overview of what GFI MAX RM can do for your business. Learn how to move your business to a managed services platform, and increase recurring revenues the easy way with our effective "Building Blocks" program.
Discover the following:

• Why easier is better for your business
• How GFI MAX tools build reoccurring revenue
• Re-thinking how you provide service to your clients
• Building Blocks: The easy way to make money through managed services

Register

Don't Make Increasing Sales a Death Sentence for Your Company

We've all heard that increasing sales is the way to grow your company, but when is increasing sales the wrong thing to do? Are more sales the key to your business success? Many business owners think that increasing sales is the fast track to growth and business success, but if they don't understand how to evaluate the performance of each line of business (LOB) before they decide where to focus their sales efforts they could increase losses faster. This presentation will bust some common myths about increasing growth through sales and give business owners a tool and actions that can lead to a smarter way to approach sales to increase growth and optimize performance of different LOBs. We will discuss a review process for analyzing LOB performance and drill into specific actions to take to optimize an LOB portfolio. Knowing what type of sales create which level of margin takes a precision at the LOB level business owners need to understand in order to maximize growth for their business.

Join Tigerpaw and CoreConnex, producer of the award winning Corelytics financial dashboard, where you will learn the 3 fundamentals for managing line of business margins and a process for analyzing LOB performance for optimizing overall business performance.

Register

Tigerpaw Customer and Employee Portal Demo

This online demo will introduce you to Tigerpaw's Customer and Employee Web Portals. The Customer Web Portal gives your customers direct access to their account information stored in Tigerpaw over the Web. With the Employee Web Portal your staff can take advantage of many of the things you can do in Tigerpaw without being in the office or even connected remotely to the company's network.

We will highlight key areas of the customer web portal that will allow your clients to:

• View their open quotes, service orders, invoices and other documents
• Review the list of inventory items and managed assets at their location
• Request a quote for additional products and services
• Open their own service order for a question or issue they have
• Check the status of their existing service orders
• And much more!

We will highlight key areas of the Employee Web Portal that will allow your staff to:

• View and update Tigerpaw information 24/7 from any location that has an internet connection
• See summary information for the user you're signed in as
• Create new objects/documents such as accounts, tasks, quotes, and service orders
• Enter Time Logs and Time Slips for the work you're doing
• Manage Quotes and Opportunities you're working
• Access your company's Tigerpaw Knowledge Base
• And much more!

In addition, we will show you some outstanding features such as an ad rotator to advertise your products and services, an announcements section to create messages for your customers, and a prospecting tool that lets you capture sales leads automatically and turn them into new accounts in Tigerpaw.

Register

Zenith SmartStyle Computing for Smart Tigerpaw Users

We know you are interested in the Cloud and wish you had more information about replacing conventional hardware and infrastructure with virtual desktops, servers and networking. Zenith Infotech, invites you to learn more about: SmartStyle Office, Zenith’s Private Cloud Solution, enabling you to deliver IT as a Service (ITAAS) by shrinking the delivery stack into a single highly available, scalable solution.

Better yet, this Smart Solution will be featured at the Tigerpaw User Conference. Join us for a pre-User Conference demonstration on how this solution integrates hardware stacks that run virtual components with built-in business continuity, availability and monitoring.

If you have not already made arrangements to attend Tigerpaw's dynamic User Conference on October 6-8, visit www.tigerpawsoftware.com/pc2010 for more details!

Register

Tigerpaw Customer and Employee Portal Demo

This online demo will introduce you to Tigerpaw's Customer and Employee Web Portals. The Customer Web Portal gives your customers direct access to their account information stored in Tigerpaw over the Web. With the Employee Web Portal your staff can take advantage of many of the things you can do in Tigerpaw without being in the office or even connected remotely to the company's network.

We will highlight key areas of the customer web portal that will allow your clients to:

• View their open quotes, service orders, invoices and other documents
• Review the list of inventory items and managed assets at their location
• Request a quote for additional products and services
• Open their own service order for a question or issue they have
• Check the status of their existing service orders
• And much more!

We will highlight key areas of the Employee Web Portal that will allow your staff to:

• View and update Tigerpaw information 24/7 from any location that has an internet connection
• See summary information for the user you're signed in as
• Create new objects/documents such as accounts, tasks, quotes, and service orders
• Enter Time Logs and Time Slips for the work you're doing
• Manage Quotes and Opportunities you're working
• Access your company's Tigerpaw Knowledge Base
• And much more!

In addition, we will show you some outstanding features such as an ad rotator to advertise your products and services, an announcements section to create messages for your customers, and a prospecting tool that lets you capture sales leads automatically and turn them into new accounts in Tigerpaw.

Register

AlarmTraq and Tigerpaw Team Up!

Building a successful recurring model within your Telecom business requires you to implement a solid monitoring system linked to the way you solve problems and delivery service. AlarmTraq and Tigerpaw have partnered to provide you with a seamless integration between the monitoring of your Avaya alerts and service management delivery. AlarmTraq is the leader in Proactive Remote Alarm Monitoring and Management for AVAYA Communications Systems. By attending this demonstration you will learn how AlarmTraq integrates with Tigerpaw to provide you with a bi-directional flow of ticket and status information between Tigerpaw and AlarmTraq.

Register

Integrating Online Surveys into your Day-to-Day Operations

By integrating online surveys into your day-to-day operations your can run a strategic business that creates strong lasting relationships. It’s very powerful when your customers know that their opinion matters. It can dramatically increase a customer’s overall satisfaction with your company and it allows you to become more proactive, spotting potential issues before they become an issue.

In this presentation, we will demonstrate:

• Why you should use online surveys
• What makes a good survey
• How to integrate online surveys into your Tigerpaw email correspondents
• How to use Tigerpaw workflows to automatically send online surveys
• How Tigerpaw uses online surveys to improve their support department

Register

CorsPro and Tigerpaw Team Up to Boost Profits for Technology Resellers

During this webinar, we will show you how to enhance your sales efforts by using CorsPro's SalesDoc Architect configuration, pricing and document automation software together with Tigerpaw's service management tool. You'll learn about Tigerpaw and CorsPro's seamless, NO manual-input integrated workflow, from initial configuration through invoice generation. We will also introduce our brand new Tigerpaw quote import function. Join us! Register now!

Register

Best Practice Series: Project and Materials Management

Use business processes to improve your everyday operations which contribute directly to your bottom line. Join us for a Tigerpaw Best Practices webinar with longtime business process consultant, Joe Danner demonstrates ways to create robust proposals, manage the install, delivery, projects and materials from order thru invoice.

This webinar will focus on key operational areas:

• Quoting, importing quote data, and proposal generation
• Managing a project hhase, location, and resources
• Project Creation and Order Management
• Materials Management and Purchasing/Receiving Integration
• Invoicing and Accounting Integration, all-in-one database.

Think about this: There are millions of software packages that let you input data and get reports, track time and invoices. Through Tigerpaw's Best Practices Series, we will demonstrate, using one system, a quick and easy way to reduce costs and improve your bottom line.

Our Best Practices Series will take your business to the next level. Are you ready?

Register

Tigerpaw and PacketTrap Team Up!

Building a successful MSP business requires you to implement a solid monitoring system linked to a full back-end software package. PacketTrap and Tigerpaw have partnered to provide you with all the tools you need to manage your monitoring and (PSA) service management integration.

By attending this demonstration you will learn how information flows bi-directional between Tigerpaw’s complete IT Business Management solution and PacketTrap’s full-featured Remote Monitoring package.

Join us on Thursday, July 29th, at 3pm CST to hear Stuart Selbst of Stuart Selbst Consulting speak with PacketTrap and Tigerpaw experts on how to deliver an affordable comprehensive IT network management solution, and the best practices associated with the sales, management, and delivery of your Managed Services offerings.

Register

Best Practices Series: Quote to Invoice for the Service Industry

Using multiple systems to manage your data? View our quote thru invoice best practices for managing a manufacturer’s configuration from quote to invoice, without re-keying data. Import QuoteWerks quotes, and other manufacturer's configurations directly into Tigerpaw without re-keying data. Discover new ways to manage that data in one database from quote thru invoice using business intelligence and best practices procedures. Imagine a database where you could…

• Measure the amount of money in your sales pipeline
• Import a manufacturer’s configuration directly into Tigerpaw and create your quote
• Turn your quote into a picturesque proposal
• Generate a service order from the quote
• Integrate with your MSP software solution, contracts and warranties
• Bill for labor and set-up contracts
• Schedule and track technician labor
• Track materials ordered and delivered
• Create purchase orders and monitor inventory
• Invoice and integrate to your favorite accounting program.

Can you imagine? We can. Tigerpaw offers a business building software package for technology providers that will grow with you as your business expands.

If you can imagine it, we will help you achieve it. AUDIENCE This webinar is intended for future and current Tigerpaw users. The information provided is an overview of topic related best practices and product overview. This webinar is not a training course, and is not intended to be used for training. For more information on Tigerpaw training, go to http://my.tigerpawsoftware.com/login/login.asp and log-in to view our library of on demand videos and live training options.

Register

The Down and Dirty in Building a Best-in-Class Managed Services Practice

So you want to know more about managed services? You want to know how to build a recurring revenue practice that is not just based on the occasional break-fix client? Do you really want to know how to build a best-in-class managed service practice? Good! We want to tell you how.

Join our User Conference partner, Level Platforms, as they demonstrate how to combine the most recent industry studies along with how thousands of Level Platforms users have successfully implemented their managed services offerings. Best part...review how you too can build a best-in-class managed services practice. So, whether you are just getting started or have been an MSP for years, we promise you will learn something about building your manages service practice.

If you have not already made arrangements to attend Tigerpaw's dynamic User Conference on October 6-8, visit www.tigerpawsoftware.com/pc2010 for more details!

Register

Bringing VoIP and Data Services Together with N-able NOC and Help Desk Services

As a VoIP reseller, you're building a loyal customer base and a healthy revenue stream. Now is the time to take these business relationships to the next level by providing IT managed services to you customers and N-able Technologies can help.

N-able, a Tigerpaw technology partner and the global leader in remote monitoring and management software for managed service providers, has just introduced new MSP Supplemental Services to give VoIP resellers a rapid, low-risk means of capitalizing on the white-hot market for IT managed services.

Consisting of NOC and help desk services, N-able Supplemental Services allow you to generate recurring revenue by marketing highly profitable IT managed services to customers without having to deliver the service yourself.

Join us for a free webinar where you will learn how to bring VoIP and data service together with N-able's MSP Supplemental Services for servers, desktops and networks.

Attend this webinar and learn to:

• Extend your market and your capabilities
• Generate recurring revenue immediately from IT managed services
• Deliver world-class IT services that keep customers coming back!

Register