Upcoming Webinars

Tigerpaw Customer and Employee Portal Demo

This online demo will introduce you to Tigerpaw's Customer and Employee Web Portals. The Customer Web Portal gives your customers direct access to their account information stored in Tigerpaw over the Web. With the Employee Web Portal your staff can take advantage of many of the things you can do in Tigerpaw without being in the office or even connected remotely to the company's network.

We will highlight key areas of the customer web portal that will allow your clients to:

• View their open quotes, service orders, invoices and other documents
• Review the list of inventory items and managed assets at their location
• Request a quote for additional products and services
• Open their own service order for a question or issue they have
• Check the status of their existing service orders
• And much more!

We will highlight key areas of the Employee Web Portal that will allow your staff to:

• View and update Tigerpaw information 24/7 from any location that has an internet connection
• See summary information for the user you're signed in as
• Create new objects/documents such as accounts, tasks, quotes, and service orders
• Enter Time Logs and Time Slips for the work you're doing
• Manage Quotes and Opportunities you're working
• Access your company's Tigerpaw Knowledge Base
• And much more!

In addition, we will show you some outstanding features such as an ad rotator to advertise your products and services, an announcements section to create messages for your customers, and a prospecting tool that lets you capture sales leads automatically and turn them into new accounts in Tigerpaw.

Register

Don't Make Increasing Sales a Death Sentence for Your Company

We've all heard that increasing sales is the way to grow your company, but when is increasing sales the wrong thing to do? Are more sales the key to your business success? Many business owners think that increasing sales is the fast track to growth and business success, but if they don't understand how to evaluate the performance of each line of business (LOB) before they decide where to focus their sales efforts they could increase losses faster. This presentation will bust some common myths about increasing growth through sales and give business owners a tool and actions that can lead to a smarter way to approach sales to increase growth and optimize performance of different LOBs. We will discuss a review process for analyzing LOB performance and drill into specific actions to take to optimize an LOB portfolio. Knowing what type of sales create which level of margin takes a precision at the LOB level business owners need to understand in order to maximize growth for their business.

Join Tigerpaw and CoreConnex, producer of the award winning Corelytics financial dashboard, where you will learn the 3 fundamentals for managing line of business margins and a process for analyzing LOB performance for optimizing overall business performance.

Register

Tigerpaw Customer and Employee Portal Demo

This online demo will introduce you to Tigerpaw's Customer and Employee Web Portals. The Customer Web Portal gives your customers direct access to their account information stored in Tigerpaw over the Web. With the Employee Web Portal your staff can take advantage of many of the things you can do in Tigerpaw without being in the office or even connected remotely to the company's network.

We will highlight key areas of the customer web portal that will allow your clients to:

• View their open quotes, service orders, invoices and other documents
• Review the list of inventory items and managed assets at their location
• Request a quote for additional products and services
• Open their own service order for a question or issue they have
• Check the status of their existing service orders
• And much more!

We will highlight key areas of the Employee Web Portal that will allow your staff to:

• View and update Tigerpaw information 24/7 from any location that has an internet connection
• See summary information for the user you're signed in as
• Create new objects/documents such as accounts, tasks, quotes, and service orders
• Enter Time Logs and Time Slips for the work you're doing
• Manage Quotes and Opportunities you're working
• Access your company's Tigerpaw Knowledge Base
• And much more!

In addition, we will show you some outstanding features such as an ad rotator to advertise your products and services, an announcements section to create messages for your customers, and a prospecting tool that lets you capture sales leads automatically and turn them into new accounts in Tigerpaw.

Register

Best Practices Series: Marketing and Sales

Discover how to generate leads by building targeted marketing campaigns and turn your leads into new customers with Tigerpaw.

In this presentation you will learn how to:

• Generate leads with smart marketing campaigns. Create content, focus marketing efforts and execute smarter campaigns.
• Track leads and sales opportunities. Track leads and manage your sales pipeline with sophisticated opportunity management
• Manage the follow-up and sales process. Log calls, send emails, and update the status of your leads so that you never miss an opportunity.
• Convert leads into customers. Build sales quotes and customer proposals, manage discounts, and track opportunity milestones.
• Manage customer relationships. Acquire deep knowledge of every account, and build customer loyalty.

Register

Integrating Online Surveys into your Day-to-Day Operations

By integrating online surveys into your day-to-day operations your can run a strategic business that creates strong lasting relationships. It’s very powerful when your customers know that their opinion matters. It can dramatically increase a customer’s overall satisfaction with your company and it allows you to become more proactive, spotting potential issues before they become an issue.

In this presentation, we will demonstrate:

• Why you should use online surveys
• What makes a good survey
• How to integrate online surveys into your Tigerpaw email correspondents
• How to use Tigerpaw workflows to automatically send online surveys
• How Tigerpaw uses online surveys to improve their support department

Register

Considering Managed Print Services?

Attend a best practices webinar on how to actually make money on printers and copiers with industry expert, Jesse Harwell of Pahoda Image Products.

There are only a certain number of dollars allocated towards technology. For every dollar spent on printers represents less money your customers have to spend with you. Printers and copiers represent 1-3% of your clients total expenses, and your clients often spend far more on print services than on IT services.

Learn how to put some of that money back in your pocket and better serve your clients with copy and print options that save them time and money.

In this demonstration you will learn:

• Managing Print, is it for me?
• How to make money on printers and copiers.
• How printers and copiers can jeopardize major IT projects that you customer are considering.

Register

Best Practice Series: Project and Materials Management

Use business processes to improve your everyday operations which contribute directly to your bottom line. Join us for a Tigerpaw Best Practices webinar with longtime business process consultant, Joe Danner demonstrates ways to create robust proposals, manage the install, delivery, projects and materials from order thru invoice.

This webinar will focus on key operational areas:

• Quoting, importing quote data, and proposal generation
• Managing a project hhase, location, and resources
• Project Creation and Order Management
• Materials Management and Purchasing/Receiving Integration
• Invoicing and Accounting Integration, all-in-one database.

Think about this: There are millions of software packages that let you input data and get reports, track time and invoices. Through Tigerpaw's Best Practices Series, we will demonstrate, using one system, a quick and easy way to reduce costs and improve your bottom line.

Our Best Practices Series will take your business to the next level. Are you ready?

Register

Best Practices Series: Marketing and Sales

Discover how to generate leads by building targeted marketing campaigns and turn your leads into new customers with Tigerpaw.

In this presentation you will learn how to:

• Generate leads with smart marketing campaigns. Create content, focus marketing efforts and execute smarter campaigns.
• Track leads and sales opportunities. Track leads and manage your sales pipeline with sophisticated opportunity management
• Manage the follow-up and sales process. Log calls, send emails, and update the status of your leads so that you never miss an opportunity.
• Convert leads into customers. Build sales quotes and customer proposals, manage discounts, and track opportunity milestones.
• Manage customer relationships. Acquire deep knowledge of every account, and build customer loyalty.

Register

Best Practices Series: Quote to Invoice for the Service Industry

Using multiple systems to manage your data? View our quote thru invoice best practices for managing a manufacturer’s configuration from quote to invoice, without re-keying data. Import QuoteWerks quotes, and other manufacturer's configurations directly into Tigerpaw without re-keying data. Discover new ways to manage that data in one database from quote thru invoice using business intelligence and best practices procedures. Imagine a database where you could…

• Measure the amount of money in your sales pipeline
• Import a manufacturer’s configuration directly into Tigerpaw and create your quote
• Turn your quote into a picturesque proposal
• Generate a service order from the quote
• Integrate with your MSP software solution, contracts and warranties
• Bill for labor and set-up contracts
• Schedule and track technician labor
• Track materials ordered and delivered
• Create purchase orders and monitor inventory
• Invoice and integrate to your favorite accounting program.

Can you imagine? We can. Tigerpaw offers a business building software package for technology providers that will grow with you as your business expands.

If you can imagine it, we will help you achieve it. AUDIENCE This webinar is intended for future and current Tigerpaw users. The information provided is an overview of topic related best practices and product overview. This webinar is not a training course, and is not intended to be used for training. For more information on Tigerpaw training, go to http://my.tigerpawsoftware.com/login/login.asp and log-in to view our library of on demand videos and live training options.

Register

Integrating Online Surveys into your Day-to-Day Operations

By integrating online surveys into your day-to-day operations your can run a strategic business that creates strong lasting relationships. It’s very powerful when your customers know that their opinion matters. It can dramatically increase a customer’s overall satisfaction with your company and it allows you to become more proactive, spotting potential issues before they become an issue.

In this presentation, we will demonstrate:

• Why you should use online surveys
• What makes a good survey
• How to integrate online surveys into your Tigerpaw email correspondents
• How to use Tigerpaw workflows to automatically send online surveys
• How Tigerpaw uses online surveys to improve their support department

Register

Best Practice Series: Project and Materials Management

Use business processes to improve your everyday operations which contribute directly to your bottom line. Join us for a Tigerpaw Best Practices webinar with longtime business process consultant, Joe Danner demonstrates ways to create robust proposals, manage the install, delivery, projects and materials from order thru invoice.

This webinar will focus on key operational areas:

• Quoting, importing quote data, and proposal generation
• Managing a project hhase, location, and resources
• Project Creation and Order Management
• Materials Management and Purchasing/Receiving Integration
• Invoicing and Accounting Integration, all-in-one database.

Think about this: There are millions of software packages that let you input data and get reports, track time and invoices. Through Tigerpaw's Best Practices Series, we will demonstrate, using one system, a quick and easy way to reduce costs and improve your bottom line.

Our Best Practices Series will take your business to the next level. Are you ready?

Register